TAUI Return Policy (United States)

To return or exchange an item, the original receipt, packing list, or other valid proof of purchase must be presented. TAUI will only accept returns or exchanges for products purchased from TAUI. All returns must be in original packaging. Items must be undamaged and in good working condition with no alterations.

Refunds and Credits

TAUI will refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return.

Cancellation and Return Schedule

Cancellation & Return Schedule Fee
Orders Cancelled within 48 hours of purchase No Fee + Cost of Return Freight
Orders Cancelled after 48 hours of purchase Restocking fee (up to 20% of purchase price) + Cost of Return Freight

Returns to Our Processing Center

To process your return request, just follow these steps from a computer:

  • 1.Send an email to orders@tauinetwork.com.
  • 2.Include a copy of your order receipt in the email. You can forward the original order confirmation email, or attach a PDF file of the receipt.
  • 3.Include in your email the reason for the return and any supporting details.
  • You will receive an email to confirm your request, as well as any further steps to take.

    Our Return Address

    We recommend that you insure the return package prior to shipment. Enclosing your original packing invoice will help us expedite your return. If we receive your return package without your original packing invoice, it may delay your return processing.

    TAUI Network, Inc.

    Returns Processing

    1100 Albemarle Road

    Brooklyn, NY 11218